Is there a way to respond?

I got an in game support request from someone. I only have the players handle in game. I can try to debug tweak what I think is wrong, but is there a way to respond and ask for more info? Or tell them the problem is fixed?

[color=#009900]Reply to their email. It may appear to have come via an SN address, but reply-to will work.[/color]

Thanks! I see the reply to address in the header now.