A major Nex/fate issue with Superrewards

Okay, simply put: I used Fortumo and payed by my phone to get 67 Nex/fate for £10. I have not been credited with this. This was not the first time it happened, but the last time I did not care so much because it was only 4 fate for less then a pound. But now I’m somewhat vexed. If possible pease fix this issue before others are affected.

Edit: EIther it just came through, or someone read this and put it in. Either way, thank you, though if the latter it needs to be fixed still. Also, I’d like to know which it was out of curiosity.
edited by Kylestien on 10/24/2015

For future reference, the forums are not a great place to get a resolution to this kind of issue.
Please submit all bugs or Fate issues to support@failbettergames.com