This is the place to discuss playing the game. Find tips, debate the best places to find certain items and share advice.
In need of a bit of tech support
Jigurd
Posts: 3
7/9/2014
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I have looked all over the shop, and I have not found a "proper" support forum, so I figured I'd post this here. If the moderators move this somewhere else, that will at least show me where this stuff goes for future reference.
Anyway!
I am not receiving password reset emails. I have tried with several different accounts using different email addresses. I have checked the spelling of my email address, I have checked my spam folder, but the emails just aren't turning up. Is there an email authentication process that I haven't done, is the forgotten password system borked, or is the problem something else entirely?
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Diptych
Administrator
Posts: 3493
7/9/2014
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Support issues are best handled by emailing support@failbettergames.com, with as much detailed information as possible. Best of luck. 
--
Sir Frederick, the Libertarian Esotericist. Lord Hubris, the Bloody Baron.
Juniper Brown, the Ill-Fated Orphan. Esther Ellis-Hall, the Fashionable Fabian.
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Gillsing
Posts: 1203
7/9/2014
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Jigurd wrote:
I am not receiving password reset emails. I'm not receiving any Fallen London emails since the weekend or so, so I think there's something wrong with a server or something. Perhaps that is something I should've reported? I kind of assume that Failbetter Games knows what's going on with the servers in general, but perhaps that just isn't so? (Not getting any emails also goes hand-in-hand with reports of Time being late this week.)
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+1
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Jigurd
Posts: 3
7/9/2014
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Sir Frederick Tanah-Chook wrote:
Support issues are best handled by emailing support@failbettergames.com, with as much detailed information as possible. Best of luck.
Thanks! A ticket has been submitted. Quick response from moderators is always appreciated
Gillsing wrote:
I'm not receiving any Fallen London emails since the weekend or so
I guess it's just an email server issue that will sort itself out. Ah well, no Fallen London for me today then :/
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Taleria
Posts: 46
7/10/2014
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I'm getting e-mails. I just asked to have my account fixed manually. For some reason, I wasn't getting mail for a while, either, but they were prompt about it.
--
Taleria No Loitering requests, please. Menace help is accepted, but no more than two requests per person. Not interested in cats. Other invitations are fine.
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