ZappBasker
Posts: 56
7/7/2012
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I can't seem to find a forum to ask support questions? Where do you post such posts?
(While I wait for a reply, I'm going to ask my question in a new thread here)
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Nigel Overstreet
Posts: 1220
7/7/2012
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The forum isn't the venue for that. If you are having a technical problem, please submit a bug report to fallenlondonbugs@failbettergames.com
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The Romantic Egotist: Most Hedonistic Man in All of Fallen London
Are you or someone you know Overgoated? Please, let me know!
Cider Club
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Abraham Bounty
Posts: 251
7/7/2012
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Unless, possibly, the support question is about the forum itself, in which case this might indeed be the best place to ask. I am unsure.
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News in the Neath: Noted citizen of Fallen London, Abraham Bounty, has acquired six hundred and sixty six souls. Additionally rumour has it that the lion's share of those souls was from a theft of The Brass Embasy itself. We are quite certain that this portents nothing ominous for him. Well, nothing unusually ominous anyway.
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Nigel Overstreet
Posts: 1220
7/7/2012
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If you are having a problem with the forum, I might suggest sending a private message to the moderator Alys Indigo.
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The Romantic Egotist: Most Hedonistic Man in All of Fallen London
Are you or someone you know Overgoated? Please, let me know!
Cider Club
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Urthdigger
Posts: 939
7/7/2012
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Considering the question they asked in the other thread, I'm guessing they were asking for information on how to use part of the game system. In which case this section of the forum is the correct place to be. Really, if you have any questions or discussions about the game from a gameplay perspective, this is the place.
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Looking for second chances to maximize your loot output from those troublesome storylets? Check out our handy gang of volunteers in this thread, or even volunteer yourself!
@Urthdigger on twitter
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ZappBasker
Posts: 56
7/7/2012
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Nigel Overstreet wrote:
The forum isn't the venue for that. If you are having a technical problem, please submit a bug report to fallenlondonbugs@failbettergames.com
Sorry but I am disappointed by that answer. There's zero visibility using that method.
I firmly believe a question such as this one might affect several users, and nothing is gained by tucking away any issues so visitors might believe everything works splendidly even when there are problems. It is much better to discuss issues openly so visitors can make a fair assessment of the status of the offered game.
In short: never sweep support issues under the rug!
Not to mention how fellow visitors often can help out much quicker than having to wait for an official reply. I'll go post my issue now. Sigh.
And by the way bunching together technical problems with bug reports is confusing to me. Bug reports is what you'd find on Bugzilla for instance. I am only asking for advice whether I did things correctly* - I'm not even sure there's an actual bug, so I didn't consider sending a "bug report"...
*) http://community.failbettergames.com/topic811-cant-get-recruiting-friend-via-twitter-to-work.aspx
edited by ZappBasker on 7/7/2012
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Nigel Overstreet
Posts: 1220
7/7/2012
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ZappBasker wrote:
Sorry but I am disappointed by that answer. There's zero visibility using that method.
I firmly believe a question such as this one might affect several users, and nothing is gained by tucking away any issues so visitors might believe everything works splendidly even when there are problems. It is much better to discuss issues openly so visitors can make a fair assessment of the status of the offered game.
In short: never sweep support issues under the rug!
Not to mention how fellow visitors often can help out much quicker than having to wait for an official reply. I'll go post my issue now. Sigh.
And by the way bunching together technical problems with bug reports is confusing to me. Bug reports is what you'd find on Bugzilla for instance. I am only asking for advice whether I did things correctly* - I'm not even sure there's an actual bug, so I didn't consider sending a "bug report"...
*) http://community.failbettergames.com/topic811-cant-get-recruiting-friend-via-twitter-to-work.aspx
edited by ZappBasker on 7/7/2012
I am sorry you are disappointed in the forum rules. Please abide by them anyway.
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The Romantic Egotist: Most Hedonistic Man in All of Fallen London
Are you or someone you know Overgoated? Please, let me know!
Cider Club
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Urthdigger
Posts: 939
7/7/2012
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Nigel Overstreet wrote:
ZappBasker wrote:
Sorry but I am disappointed by that answer. There's zero visibility using that method.
I firmly believe a question such as this one might affect several users, and nothing is gained by tucking away any issues so visitors might believe everything works splendidly even when there are problems. It is much better to discuss issues openly so visitors can make a fair assessment of the status of the offered game.
In short: never sweep support issues under the rug!
Not to mention how fellow visitors often can help out much quicker than having to wait for an official reply. I'll go post my issue now. Sigh.
And by the way bunching together technical problems with bug reports is confusing to me. Bug reports is what you'd find on Bugzilla for instance. I am only asking for advice whether I did things correctly* - I'm not even sure there's an actual bug, so I didn't consider sending a "bug report"...
*) http://community.failbettergames.com/topic811-cant-get-recruiting-friend-via-twitter-to-work.aspx
edited by ZappBasker on 7/7/2012
I am sorry you are disappointed in the forum rules. Please abide by them anyway.
Let's let a moderator step in to clarify if required, but I always read that rule as stating that email is the preferred method to deliver bug reports, but that it was still ok to discuss the existence of a bug on the forums, such as to alert other players or discuss how to work around the issue until it gets fixed.
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Looking for second chances to maximize your loot output from those troublesome storylets? Check out our handy gang of volunteers in this thread, or even volunteer yourself!
@Urthdigger on twitter
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Alys Indigo
Posts: 145
7/8/2012
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Definitely please do email bug reports - the correct dev-type person will see that and be able to reply very much quicker. The forum is better used for general help and advice.
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Urthdigger
Posts: 939
7/8/2012
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Yes, but just to clarify: We CAN discuss bugs to inform other players, yes?
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Looking for second chances to maximize your loot output from those troublesome storylets? Check out our handy gang of volunteers in this thread, or even volunteer yourself!
@Urthdigger on twitter
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Abraham Bounty
Posts: 251
7/8/2012
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I am not a mod, but my personal feelings are that it is fine to discuss/warn people about bugs, so long as the bugs can not be called exploits.
For example: I encountered a storylet at the Shuttered Palace that gave me a 124 Jade Fragments. This is an absurd amount of echos for my level at the time, which was 80ish. This was balanced by the storylet taking 20 Cryptic Clues each time I did it, which makes the profit far more reasonable.
The bug entered when I didn't have Cryptic Clues to take. The action was not unlocked by having Cryptic Clues, but rather by Intriguing Gossip, so you could do the action with zero Cryptic Clues. And when you did... you got the 124 Jade Fragments. Nothing was taken away.
Obviously this had entered exploit territory.
Until now, I never mentioned this bug on the forum and went straight to fallenlondonbugs@failbettergames.com
The bug has since then been resolved so I have no moral qualms about mentioning it on the forum today.
--
News in the Neath: Noted citizen of Fallen London, Abraham Bounty, has acquired six hundred and sixty six souls. Additionally rumour has it that the lion's share of those souls was from a theft of The Brass Embasy itself. We are quite certain that this portents nothing ominous for him. Well, nothing unusually ominous anyway.
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Estelle Knoht
Posts: 1751
7/8/2012
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Abraham Bounty wrote:
I am not a mod, but my personal feelings are that it is fine to discuss/warn people about bugs, so long as the bugs can not be called exploits.
*snip at JADE BUG THING*
Huh, I guess the storylet just got caught up in the economy revamp where item consumptions are changed. Anyway, I agree with you; it is probably better to allow us to talk about and warn against bugs; if they are really too trivial, the moderator can always step in, but it is always better that game-breaking bugs get some player attentions.
Say, if there's a bug that wipe your character inventory clean or something. It's probably better that there are people talking about it so that the more players will be aware and avoid it. Probably save FBG a great deal of work too in this case.
(Of course sending an e-mail to FBG take precendence before talking about it on the forum, not that there's anyone here that isn't sensible  )
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Estelle Knoht, a juvenile, unreliable and respectable lady.
I currently do not accept any catbox, cider, suppers, calling cards or proteges.
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Nigel Overstreet
Posts: 1220
7/8/2012
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If this is the new policy, that's fine.
Can we please remove the "Please report bugs to fallenlondonbugs@failbettergames.com - don't post them on the forums." rule from the forum rules section as it no longer applies.
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The Romantic Egotist: Most Hedonistic Man in All of Fallen London
Are you or someone you know Overgoated? Please, let me know!
Cider Club
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Alys Indigo
Posts: 145
7/9/2012
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Nothing has changed as far as I am aware - hence my last post. Failbetter want bugs emailed not posted, as always. About actually discussing reported bugs here I will seek clarification.
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Chris Gardiner
Administrator
Posts: 539
7/12/2012
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Hi all,
There's no policy change here, but some clarification is obviously needed.
- If you're being affected by a bug, report it by email to fallenlondonbugs@failbettergames.com. If it's not reported we won't know about it and can't fix it! Receiving mulitple reports of the same bug is a good thing - it helps us track down exactly what's happening.
- If you're not sure whether something's a bug, feel free to ask on the forums. Once an answer's established we can always lock the thread to prevent it from clogging up the forums.
Thanks!
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Abraham Bounty
Posts: 251
7/12/2012
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Chris Gardiner wrote:
If you're not sure whether something's a bug, feel free to ask on the forums. Once an answer's established we can always lock the thread to prevent it from clogging up the forums.
Thanks!
I see. So the request not to talk about bugs on the forum was strictly a form of traffic management. I understand now.
--
News in the Neath: Noted citizen of Fallen London, Abraham Bounty, has acquired six hundred and sixty six souls. Additionally rumour has it that the lion's share of those souls was from a theft of The Brass Embasy itself. We are quite certain that this portents nothing ominous for him. Well, nothing unusually ominous anyway.
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