A game of survival, trade and exploration in the universe of Fallen London
Ignored by support for a month.
Pedrovi
Posts: 6
10/25/2017
|
I sent out a support request for my game crashing to black after the intro screen with the quote.
I included my output log, specs, etc. I've verified game files and done a complete reinstall.
Does anyone have any suggestions on how to fix this? Or perhaps information about how to actually get support's attention?
At this point I'm almost ready to request a refund.
I just want to play!
|
|
|
+1
link
|
suinicide
Posts: 2409
10/25/2017
|
Maybe support@failbettergames,.com instead? All of the support complaints I've seen have been about the sunlesssea email. Besides that, a few days ago a thread popped up about beta testing sunless sea for the newer versions of unity. Could be misremembering that one though.
--
http://fallenlondon.storynexus.com/profile/sunnytime
A gentleman seeking the liberation of knowledge, with a penchant for violence.
RIP suinicide, stuck in a well. Still has it under control.
|
|
|
0
link
|
Pedrovi
Posts: 6
10/26/2017
|
I already emailed that address as well... Thanks for the reply.
|
|
|
+1
link
|
Absintheuse
Posts: 348
10/26/2017
|
Hi Pedrovi, what's the support ticket number on your original email? I will check on where it's at for you
|
|
|
+1
link
|
Pedrovi
Posts: 6
10/26/2017
|
Thanks! Looks like someone has already dug me up.
Thanks for looking into this.
|
|
|
0
link
|
Absintheuse
Posts: 348
10/27/2017
|
Pedrovi wrote:
Thanks! Looks like someone has already dug me up.
Thanks for looking into this.
Anytime! We handle all the support tickets ourselves, so occasionally during busy development times it can get a bit hectic. Always feel free to ping us on any of our social channels or send in another ticket to support@failbettergames.com if you don't hear back from us within a week.
|
|
|
0
link
|