Scienceandponies
Posts: 247
12/25/2016
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Have not been able to login for the past two days. I tried to use the mobile app and it said something about syncing failing and attempting to reload a previous save, then froze up. Exiting and trying again, just leads to "presync failed" and a long error message. Now attempting to login regularly with my browser leads to usually error message received when the servers are down. As far as I can tell though, this is only happening to me, so now I'm concerned something with my account is now damaged.
Has anyone had a problem like this before? I submitted a ticket but I think the Failbetter staff is busy with the holidays. Meanwhile, there's a lot of possible card refreshes passing me by, meaning a lot of opportunities to draw urchin cards and stockpile pails of so called snow for an attempt at the Noman. I'm growing increasingly nervous here.
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Jessena Hawk
Posts: 12
12/25/2016
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The exact same thing is happening to me. I had problems as you described (long error message) with the mobile app today, finally just got home and tried to log in via browser, and now absolutely everything is resulting in an error message ("Our apologies!"), including viewing other people's profiles.
Edit to add: If I clear my cache, I can get to the FL main page, create a new account, and log in with no problem.
edited by Jessena~ on 12/25/2016
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Scienceandponies
Posts: 247
12/25/2016
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Jessena wrote:
Edit to add: If I clear my cache, I can get to the FL main page, create a new account, and log in with no problem.
edited by Jessena~ on 12/25/2016
Same. It looks like I could make a new account, but I can't log into my own.
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Optimatum
Posts: 3666
12/25/2016
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It's the weekend, so Failbetter support won't be able to troubleshoot until Monday. Hopefully the lost time doesn't cause issues with the Noman!
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Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.
 Want a sip of Cider? Just say hi!
PM me for information enigmatic or Fated. Though the forum please, not FL itself.
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Jessena Hawk
Posts: 12
12/25/2016
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I was really hoping to send out my last Christmas cards with a heartfelt note to a few special gentlemen who may or may not know about one another. >_>
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Dima Lazarev
Posts: 172
12/25/2016
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I had the same issue, but fortunately I managed to reach support before the weekend, so they unlocked me.
I believe that in my case the issue is connected to the teaching in Jenny’s school: it seems the app just cannot work correctly with new opportunity cards in the school.
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http://fallenlondon.storynexus.com/Profile/Dima Lazarev
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Dima Lazarev
Posts: 172
12/25/2016
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Here is what I did to get an error in the first place:
1. I was playing The Empress’ Shadow on iOS while I noticed a strange thing: even while I am in Jenny’s School I saw regular Opportunity cards, not School-related ones.
2. I even managed to complete the story, but then I tried to try the School again and obviously got stuck (maybe there’s no way out of school without Opportunity cards except giving up teaching, which I didn’t want to do).
3. So I logged in browser, but it didn’t help: I still saw the same opportunity cards. So I used a storylet for Exceptional Friends to move to my Study and then to Lodgings.
4. Then I returned to Ladybones Road and re-entered the school. Finally, I clicked on Opportunity deck and saw some new cards I haven’t seen before.
5. I tried to relaunch the app, but it stuck on loading.
6. I went back to browser, confirmed that I am ready to lose my app’s progress, and got the error page.
7. I mailed support and they kindly unlocked me, however the app still doesn’t work correctly inside the school. Moreover, if I visit school in browser and then try to login in the app, the app is getting stuck on loading. However as soon as ai leave the school in browser, the app works ok again.
edited by ropewalker on 12/25/2016
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http://fallenlondon.storynexus.com/Profile/Dima Lazarev
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Scienceandponies
Posts: 247
12/25/2016
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Dima Lazarev wrote:
I had the same issue, but fortunately I managed to reach support before the weekend, so they unlocked me.
I believe that in my case the issue is connected to the teaching in Jenny’s school: it seems the app just cannot work correctly with new opportunity cards in the school.
Ah, that would explain it. I was in the middle of doing the finishing school when i had to hit the road for holiday travel. I then tried to resume using the app, which led to the current predicament.
edited by Scienceandponies on 12/25/2016
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Optimatum
Posts: 3666
12/25/2016
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Yeah, the school seems to be broken in the app. The app isn't recognizing it as a separate card hand from London or as having unlimited card draw, and all the London global storylets appear in the school.
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Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.
Want a sip of Cider? Just say hi!
PM me for information enigmatic or Fated. Though the forum please, not FL itself.
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Lisbella Peridot
Posts: 138
12/25/2016
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Jessena wrote:
I was really hoping to send out my last Christmas cards with a heartfelt note to a few special gentlemen who may or may not know about one another. >_>
One heartfelt card, several gentlemen?
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Anatasia Swansong - fencing prodigy, extraordinary beauty, and very stubborn
Welcoming friends of all sorts! All independent now.
Kelly Siniature - grinning, deranged, elegant child of indistinct gender
Kelly is taking a long break on isolation.
I also play Town of Salem and a few other games - still Lisbella Peridot!
I finally regained stable internet access, so I should be around more often...
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Jessena Hawk
Posts: 12
12/25/2016
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Scienceandponies wrote:
Ah, that would explain it. I was in the middle of doing the finishing school when i had to hit the road for holiday travel. I then tried to resume using the app, which led to the current predicament.
Yes, the same for me exactly. I was in the middle of a Finishing School storylet when I tried to make the switch from the browser to the app. Thank you for solving the mystery, dear Dima! I only hope it can be corrected soon.
Lisbella Peridot wrote:
One heartfelt card, several gentlemen?
Oh no, I misspoke... personalized heartfelt notes, I assure you.
edited by Jessena~ on 12/26/2016
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Jessena Hawk
Posts: 12
12/26/2016
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Just to update: Still haven't heard anything from support, account is still locked out.
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babelfishwars
Administrator
Posts: 1152
12/26/2016
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Jessena wrote:
Just to update: Still haven't heard anything from support, account is still locked out.
Office is closed for Christmas - support will be the first thing I'm on as soon as I'm in, I promise! Sorry.
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Mars, God of Fish; Leaning Tower of Fish
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Barse
Posts: 706
12/26/2016
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It is still a national holiday in the UK, I think. No reason why anyone should be in the office to respond. (Although it must be very frustrating!)
Edit: beaten to it by someone in the know!
edited by Barselaar on 12/26/2016
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 The Scorched Sailor, up for most social actions and RP. Not as scary as he looks.
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Jessena Hawk
Posts: 12
12/26/2016
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babelfishwars wrote:
Office is closed for Christmas - support will be the first thing I'm on as soon as I'm in, I promise! Sorry.
I forgot about Boxing Day! My post wasn't meant to be impatient though it came across that way, my apologies.
edited by Jessena~ on 12/26/2016
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Dima Lazarev
Posts: 172
12/28/2016
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It would be really great to have an official announcement as soon as the bug is fixed. Can’t wait to educate someone.
Now I wonder how badly my experience of the Empress’ Shadow was affected by this issue and if I should kindly ask FBG to restart the story for me.
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http://fallenlondon.storynexus.com/Profile/Dima Lazarev
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xKiv
Posts: 846
12/29/2016
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Aaaand, I just did this to myself too.
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https://www.fallenlondon.storynexus.com/Profile/xKiv - a witchful, percussive, dangermous and shadowry scholar of coexplodence, hopsidirean, and walker of fallen kitties.
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Dima Lazarev
Posts: 172
1/4/2017
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According to support the bug is fixed now.
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http://fallenlondon.storynexus.com/Profile/Dima Lazarev
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