Powered by Jitbit .Net Forum free trial version.

HomeFallen London » The Bazaar

This is the place to discuss playing the game. Find tips, debate the best places to find certain items and share advice.

load times Messages in this topic - RSS

fitz
fitz
Posts: 91

9/19/2015
is anyone else experiencing REALLY long load times, or loading timing out?

--
Ô fitzGwahir
+1 link
Hannah Flynn
Hannah Flynn
Administrator
Posts: 491

9/21/2015
We experienced some server issues this weekend which the tech team are looking into. We are improving our out of hours cover for issues of this kind, so hopefully it won't happen for this long again.

If you were at an Exceptional Friend at any point during the affected period, we've given you some complimentary Darkdrop Coffee.

If you missed out on this month's Exceptional Story as a result of the performance issues, drop an email to support@failbettergames.com and we'll put things right.


--
Wields the news canon, aboard the hype train.
+13 link
Hannah Flynn
Hannah Flynn
Administrator
Posts: 491

9/19/2015
Me again folks! We're aware it's still happening. I'll come back to you with any news. Thanks for your patience!


  • --
    Wields the news canon, aboard the hype train.
  • +11 link
    metasynthie
    metasynthie
    Posts: 645

    9/19/2015
    Optimatum wrote:
    Gonen wrote:
    A goat! The minor one, no need for the Uber.



    Yes, I second this. Let's all get the most minor of all goats... the Undergoat.



    Undergoat SEVEN INTO SEVEN INTO... well, one that just hasn't been the same since it fled from the carnal headbutts of its brethren. Watchful -10, Nightmares +3, Caprine Authority -1.

    --
    Positively antique
    http://fallenlondon.storynexus.com/Profile/metasynthie
    +9 link
    Kade Carrion (an_ocelot)
    Kade Carrion (an_ocelot)
    Posts: 1372

    9/20/2015
    Thanks for working weekends to fix the servers, FBG!

    --
    Social Actions: send them to Kade Carrion (she/her; no Tournament of Lilies, please). an_ocelot has gone NORTH and cannot benefit from social actions!

    Possibly-Useful Things: Spreadsheets and hints and link collections, oh my.
    +7 link
    Optimatum
    Optimatum
    Posts: 3666

    9/19/2015
    metasynthie wrote:
    Optimatum wrote:
    Gonen wrote:
    A goat! The minor one, no need for the Uber.



    Yes, I second this. Let's all get the most minor of all goats... the Undergoat.



    Undergoat SEVEN INTO SEVEN INTO... well, one that just hasn't been the same since it fled from the carnal headbutts of its brethren. Watchful -10, Nightmares +3, Caprine Authority -1.



    Or instead, SEVEN OVER SEVEN OVER SEVEN. The Undergoat is 1/7th of a regular Overgoat, I guess.

    ...Overgoats confirmed for seven Undergoats in a trench coat
    edited by Optimatum on 9/19/2015

    --
    Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.

    Want a sip of Cider? Just say hi!

    PM me for information enigmatic or Fated. Though the forum please, not FL itself.
    +5 link
    Optimatum
    Optimatum
    Posts: 3666

    9/20/2015
    Gerald Edgerton wrote:
    I have no interest in being compensated, but at the risk of belaboring the obvious, this undermines my general confidence in StoryNexus. For a long time we've been told that emigrating to a new software platform is a ways down the to-do list. However, as a cautiously out-of-the-closet gamer, I am very reluctant to invite anybody from the Surface to deal with bugs like this. The relatively smooth and beautiful performance of Sunless Sea is a major selling point.

    I have no intention, for example, of halting my Exceptional Friendship with the Bazaar, even though I tried playing a mood today and used only half a dozen actions before losing it. Even though that second candle is pretty pointless if I can't load a simple storylet faster than a turn regenerates.

    That being said, we can't realistically be expected to recommend such a scenario to new players. Could you imagine breaking out of jail for the first time, or finding your first lodgings, at this pace?

    Whatever the short-term solution is, I am fully confident that the devs are working hard to see things resolved. That said, I would delicately suggest that if they continue to rely on outdated infrastructure for their product, they do so at the peril of their growing fan base.



    I've been playing Fallen London close to daily for over a year and this is the first time I can recall being completely unable to do anything for a significant period of time. I've definitely had times when the site was being a bit slower than normal, but this is to my knowledge very unusual.

    --
    Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.

    Want a sip of Cider? Just say hi!

    PM me for information enigmatic or Fated. Though the forum please, not FL itself.
    +5 link
    Optimatum
    Optimatum
    Posts: 3666

    9/19/2015
    Gonen wrote:
    A goat! The minor one, no need for the Uber.



    Yes, I second this. Let's all get the most minor of all goats... the Undergoat.

    --
    Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.

    Want a sip of Cider? Just say hi!

    PM me for information enigmatic or Fated. Though the forum please, not FL itself.
    +5 link
    BlakeTheDrake
    BlakeTheDrake
    Posts: 237

    9/19/2015
    Wellp, I've got it too... Story crashes, all other pages load slowly. Bother. Honestly, though, I was just glad to come to the forums and find this thread, since that means it's not MY problem. Big Grin

    A shared pain is a halved pain, a shared joy is a doubled joy, yes? Cheers, my fellow Londoners, for sharing this minor annoyance with me... ^_^

    --
    One of these days, I will remember to record interesting things in my journal...
    http://fallenlondon.storynexus.com/Profile/BlakeTheDrake
    +4 link
    Estelle Knoht
    Estelle Knoht
    Posts: 1751

    9/19/2015
    Even the forum is a wee bit sluggish for me!

    --
    Estelle Knoht, a juvenile, unreliable and respectable lady.
    I currently do not accept any catbox, cider, suppers, calling cards or proteges.
    +4 link
    Kittenpox
    Kittenpox
    Posts: 869

    9/19/2015
    Sir Joseph Marlen wrote:
    Am I too optimistic in hoping for some form of restitution of actions depending on how long the issue goes on for? With the issue occurring for over 5 hours now, many have lost out on over 30 actions and opportunity cards. For many this is a great loss of time and echoes, especially for early players who need every action they can get to advance further in the game.
    edited by Sir Joseph Marlen on 9/19/2015


    Perhaps. I suspect attempting to tally the actions missed out on by those who couldn't log in at certain times vs those who were able to log in to varying degrees would make an exact recompense fit neatly in the 'too hard' pile.
    I don't expect to be reimbursed actions if I sleep for 9 hours as opposed to 7 hours, and accepting that you'll lose some actions is a thing that happens. (You'll progress, trust me on this, even if it means you don't have your very own Overgoat / Firkin of Hesperidean Cider today. :-p Fallen London isn't a race - and if you rush ahead you'll likely miss moments meant to be savoured - so don't fret; you'll get there soon enough. ^_^ )

    --
    Kittenpox
    Current [Fabulous Diamond] count: Twenty-Five (of 50). Halfway there! ^_^
    Metaphysical Caprice: 11.
    -
    Currently: Returned to the Neath, and regaining my footing in this place. :-)
    NO PLANT BATTLES PLEASE.
    +4 link
    Optimatum
    Optimatum
    Posts: 3666

    9/19/2015
    Would there be a possibility of recompense in a certain other way? I just purchased Exceptional Friendship for the first time a couple days ago and I haven't been able to access the site at all today. If it's even possible, any possibility that my Friendship could be extended a day?

    --
    Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.

    Want a sip of Cider? Just say hi!

    PM me for information enigmatic or Fated. Though the forum please, not FL itself.
    +4 link
    Androssi
    Androssi
    Posts: 13

    9/24/2015
    Looks like the slowness is back. A new menace? Plagued by Lag...

    --
    Cats need love, even the big ones~
    http://fallenlondon.storynexus.com/Profile/Androssi
    +4 link
    Corran
    Corran
    Posts: 401

    9/20/2015
    All is well again.

    Let me just say that it has been years ago since we last had an outage like this so I wouldn't hold this against Failbetter; their uptime has been quite good the last few years.

    Obviously it's super annoying to happen when you are pressed for time cause you have a mood going or want to do things before Time the Healer hits. But these things do happen once in a while.

    Previous times everyone was given some Darkdrop Coffee for the missed actions which was quite nice of Failbetter but they certainly not under any obligation to do this.

    --
    My Fallen London profile
    +4 link
    Gerald Edgerton
    Gerald Edgerton
    Posts: 127

    9/20/2015
    I didn't mean to provoke some of the reactions I did, for which I apologize. I thought I was careful to keep my tone encouraging, but I think I failed in that regard.

    It sounds like I've had different experiences than some. For my part, it's never been easy to, say, use 40 actions while on a 1 hour lunch break. I work with software all the time and know it's not the beautiful writing that's slowing things up. More likely an issue with accessing the information, and I know full well that that wouldn't land at FBG's desk. I know it's probably not my hardware or internet connectivity since I regularly run Chrome, Netflix, Google/Maps, Youtube and/or a cloud-based SQL database called Votebuilder without issue - usually all but one or two of those simultaneously. If I shut them all down and play Fallen London, nothing speeds up, so the delay isn't on my end.

    Circling around to my point, I have LOTS of friends who have played Final Fantasy, Skyrim, The Witcher, etc over the years and are getting over fancy graphics. They never, ever get to experience writing of this quality, and the whole concept of social actions and most of the experimental content would blow their minds. (Mr. Eaten? Knife and Candle? Heists? Seasonal content? Economically advantageous social actions with a whole etiquette surrounding them? Never mind the precedent based on which stat checks could be implemented around just about anything - for example, Influence.) In terms of "game theory" and game design from a formal standpoint, a lot of this content is positively revolutionary and I would love to introduce friends to it - much more so than I'd like to encourage them to stare at that little hat logo for quite so much of their time.

    Finally, people are allowed to dislike content. Don't like the Struggling Artist? Don't play his cards. Don't like Knife and Candle? Don't play. Mr. Eaten? Same deal, when applicable.

    It should not be controversial to be dissatisfied with a piece of technology used to deliver the game - if we welcome criticism of a beverage, it only makes sense to consider the quality of the cup. What I'm saying is that Fallen London can do better than StoryNexus. I didn't mean to sound like I was hating on StoryNexus - I think it's an incredible tool for rising amateurs, but FBG haven't earned such critical acclaim by accident. The world of gamers have long desired a better class of writing, and this world contains some of the most vivid and intriguing lore I can think of.

    Finally, yes - it would suck big time if our access to Fallen London were handicapped by likely eventual issues with a service that is no longer supported.

    I apologize for how my tone came across to some - I did not intend to blow anything out of proportion, but I'm as entitled as anybody to feel how I do towards a feature of a game - in this case, the platform.
    edited by Gerald Edgerton on 9/20/2015
    +3 link
    Gonen
    Gonen
    Posts: 817

    9/19/2015
    A goat! The minor one, no need for the Uber.

    --
    The Ashen Anesthesiologist - Paramount Londoner

    Woe to those who call evil good, and good evil; Who substitute darkness for light and light for darkness.

    The long journey to eccentricity:
    On March 10th, 2018, reached 15 on all quirks, simultaneously. The Quirky Anesthesiologist
    +3 link
    fitz
    fitz
    Posts: 91

    9/19/2015
    I have to admit; not the best time to have equipped a mood...

    --
    Ô fitzGwahir
    +3 link
    Hannah Flynn
    Hannah Flynn
    Administrator
    Posts: 491

    9/19/2015
    We were having a server issue, but we can see that it's now stabilised. There shouldn't be any more trouble and we'll be looking into the cause on Monday.

    --
    Wields the news canon, aboard the hype train.
    +3 link
    Erika
    Erika
    Posts: 528

    9/19/2015
    Aaaaaaaah, I think I got to spend one action 20 minutes ago? I'm sitting and 40 actions and I'm about to sleep. Welp. That hurts.

    --
    Where the sun is hot, the moon is beautiful, and mysterious lights pass overhead while we all pretend to sleep.
                               Going on a fate expedition? I'm collecting data! Help me?
                   "Bottles of Oblivion" drunk in the name of content: 57
                  Catboxes (send more!) opened in the name of science: 1093
                        Fancy a friend?
    +3 link
    KestrelGirl
    KestrelGirl
    Posts: 138

    9/19/2015
    And now nothing is loading. Devs, what in Mr. Eaten's name is going on?!

    --
    http://fallenlondon.storynexus.com/Profile/KestrelGirl
    The Sociable Academic/KestrelGirl, an inescapable, sagacious, irresistible and breathtaking Lady of Some Importance. (Also add: terrifying, lethal, and perhaps midnight.)
    Proud owner of the Neathy Informer, a newspaper dedicated to the truth.
    Help me out with my FL/SS lore wiki, The Fifth City! http://www.thefifthcity.wikia.com
    +2 link
    bjorntfh
    bjorntfh
    Posts: 216

    9/24/2015
    Yup, it's back again. There go another 40 actions lost.
    +2 link
    Yoten
    Yoten
    Posts: 9

    9/20/2015
    Optimatum wrote:
    Gerald Edgerton wrote:
    I have no interest in being compensated, but at the risk of belaboring the obvious, this undermines my general confidence in StoryNexus. For a long time we've been told that emigrating to a new software platform is a ways down the to-do list. However, as a cautiously out-of-the-closet gamer, I am very reluctant to invite anybody from the Surface to deal with bugs like this. The relatively smooth and beautiful performance of Sunless Sea is a major selling point.

    I have no intention, for example, of halting my Exceptional Friendship with the Bazaar, even though I tried playing a mood today and used only half a dozen actions before losing it. Even though that second candle is pretty pointless if I can't load a simple storylet faster than a turn regenerates.

    That being said, we can't realistically be expected to recommend such a scenario to new players. Could you imagine breaking out of jail for the first time, or finding your first lodgings, at this pace?

    Whatever the short-term solution is, I am fully confident that the devs are working hard to see things resolved. That said, I would delicately suggest that if they continue to rely on outdated infrastructure for their product, they do so at the peril of their growing fan base.



    I've been playing Fallen London close to daily for over a year and this is the first time I can recall being completely unable to do anything for a significant period of time. I've definitely had times when the site was being a bit slower than normal, but this is to my knowledge very unusual.


    Agreed. I've been playing for roughly seven months and this is the first time anything remotely near this scale has happened. It's unfortunately, certainly, but Gerald Edgerton seems to be blowing things way out of proportion.
    +2 link
    Optimatum
    Optimatum
    Posts: 3666

    9/20/2015
    Yeah, is there any way we can get an access code for extra candle or something? Not as in an item that regenerates the candle, as in suddenly getting a candle that's 200 actions long :P

    --
    Optimatum, a ruthless and merciful gentleman. No plant battles, Affluent Photographer requests, or healing offers; all other social actions welcome.

    Want a sip of Cider? Just say hi!

    PM me for information enigmatic or Fated. Though the forum please, not FL itself.
    +2 link
    Lady Sapho Byron
    Lady Sapho Byron
    Posts: 770

    9/20/2015
    Yes, there's lag ... but sometimes time is funny in London, right?

    --
    http://fallenlondon.com/Profile/Lady%20Sapho%20L%20Byron
    Fighting the Menace of Corsetry Since 1892.
    +2 link
    KestrelGirl
    KestrelGirl
    Posts: 138

    9/20/2015
    Same here, actually. It's probably because the British players are asleep :P

    --
    http://fallenlondon.storynexus.com/Profile/KestrelGirl
    The Sociable Academic/KestrelGirl, an inescapable, sagacious, irresistible and breathtaking Lady of Some Importance. (Also add: terrifying, lethal, and perhaps midnight.)
    Proud owner of the Neathy Informer, a newspaper dedicated to the truth.
    Help me out with my FL/SS lore wiki, The Fifth City! http://www.thefifthcity.wikia.com
    +2 link
    Juno
    Juno
    Posts: 63

    9/20/2015
    seems to be loading speedily now *touch wood*

    --
    http://fallenlondon.storynexus.com/Profile/Etheridge

    An author by trade, available for talks both public and private.
    +2 link
    Erika
    Erika
    Posts: 528

    9/20/2015
    I was able to play all my cards! A round of applause for the devs fixing the problem!

    --
    Where the sun is hot, the moon is beautiful, and mysterious lights pass overhead while we all pretend to sleep.
                               Going on a fate expedition? I'm collecting data! Help me?
                   "Bottles of Oblivion" drunk in the name of content: 57
                  Catboxes (send more!) opened in the name of science: 1093
                        Fancy a friend?
    +1 link
    Androssi
    Androssi
    Posts: 13

    9/20/2015
    Can we get a candle extension for enduring this 11 hour sluggishness? I do particularly favor long candles...
    That or 10 cups of Darkdrop Coffee.

    --
    Cats need love, even the big ones~
    http://fallenlondon.storynexus.com/Profile/Androssi
    +1 link
    Ben
    Ben
    Posts: 657

    9/19/2015
    Troublesome today here too, goodluck failbetter

    --
    The wind has no destination.
    http://fallenlondon.storynexus.com/Profile/IcountFrom0
    +1 link
    Little Fran
    Little Fran
    Posts: 15

    9/20/2015
    Koenig wrote:
    It is running much faster than it was yesterday, however it is still running slowly by comparison to normal operations.

    Same.

    --
    Ms Lyra - Revolutionaries and snakes
    The Rhymer - A scandalous and magnificent asshole
    Hooded Figure - Too mysterious for this signature
    Isabelle Moreau - A lady on a mission
    Little Fran - A sacrificial lamb
    +1 link
    cyberpunkdreams
    cyberpunkdreams
    Posts: 527

    9/20/2015
    Running smooth as silk and soft as butter wink

    --
    Seeking alpha testers for a new StoryNexus cyberpunk RPG.

    Welcoming friends, rivals, sightseers; a life of some importance in the Neath.
    +1 link
    Lady Eris
    Lady Eris
    Posts: 162

    9/19/2015
    Nope, no better here, either. upset

    --
    Lady Eris Psmith, Society darling, devoted wife. Dangerous when crossed. Accepts most social invitations. Distributor of Parabolan Kittens. Welcomes new acquaintances, especially those who write 'in character'.

    William Templeton, Viscount Manningham, newcomer, gentleman, all-round good egg - accepting absolutely all invitations.
    +1 link
    lady ciel
    lady ciel
    Posts: 2548

    9/19/2015
    At least I'm not the only one. I've got an alt sitting on a mood card - think I'll save it until things are running smoothly again.

    --
    ciel

    Sorry RL means I am not a very active player at the moment. No social actions unless you are prepared to wait and definitely no sparring or other mult-action things.

    No Calling Cards or boxed cats please. Will take dupes on the affluent photographers. Other social invitations welcome. Parabolan Kittens usually available, send me an in-game social action saying you want one and I will get one to you as soon as possible.

    storynexus name - reveurciel
    +1 link
    fitz
    fitz
    Posts: 91

    9/19/2015
    mood dissipated... shame.

    --
    Ô fitzGwahir
    +1 link
    Thorbimorbi
    Thorbimorbi
    Posts: 48

    9/19/2015
    Yes, today is brutal again. I have seen this a few times, but normally the lags don't last so long.

    --
    http://fallenlondon.storynexus.com/Profile/Thorbimorbi
    +1 link
    Sir Joseph Marlen
    Sir Joseph Marlen
    Posts: 575

    9/19/2015
    Kittenpox wrote:
    Sir Joseph Marlen wrote:
    Am I too optimistic in hoping for some form of restitution of actions depending on how long the issue goes on for? With the issue occurring for over 5 hours now, many have lost out on over 30 actions and opportunity cards. For many this is a great loss of time and echoes, especially for early players who need every action they can get to advance further in the game.
    edited by Sir Joseph Marlen on 9/19/2015


    Perhaps. I suspect attempting to tally the actions missed out on by those who couldn't log in at certain times vs those who were able to log in to varying degrees would make an exact recompense fit neatly in the 'too hard' pile.
    I don't expect to be reimbursed actions if I sleep for 9 hours as opposed to 7 hours, and accepting that you'll lose some actions is a thing that happens. (You'll progress, trust me on this, even if it means you don't have your very own Overgoat / Firkin of Hesperidean Cider today. :-p Fallen London isn't a race - and if you rush ahead you'll likely miss moments meant to be savoured - so don't fret; you'll get there soon enough. ^_^ )

    That's a really relaxed way of looking at this, I like that. Kudos to you, man. I'm not really concerned about getting anything back from all this, missing out on actions and opportunities is nothing new to me and I'm not ready to raise my concern or annoyance over anything more than a feeling of "Oh bother". I'm sure the staff will get the issue fixed soon enough and the majority of loss players suffer will roughly be minute. It would just be nice if we could get something, whatever it be, even if it were a fraction of whatever loss we had. But like you said, it's not that big of a deal. Good luck with your scrap seeking, and sweet dreams! Big Grin
    edited by Sir Joseph Marlen on 9/19/2015

    --
    Sir Joseph Marlen - The Romantic Sophist
    Alexus Harven - The Defiant Fatalist
    Rose Reinhelm - The Respectful Revolutionary
    Cappuccino - The Perfidious Spycraft


    Available for any and all social actions.
    +1 link
    metasynthie
    metasynthie
    Posts: 645

    9/19/2015
    A Magnificent Feast for everyone?

    --
    Positively antique
    http://fallenlondon.storynexus.com/Profile/metasynthie
    +1 link




    Powered by Jitbit Forum 8.0.2.0 © 2006-2013 Jitbit Software