This is the place to discuss playing the game. Find tips, debate the best places to find certain items and share advice.
My door's locked & no sign of the locksmith
Jacke
Posts: 71
8/21/2015
|
In other words, I can't log in and I've tried several times to reset my password, but I've not received the reset message.
Any suggestions?
--
http://fallenlondon.storynexus.com/profile/Jacke
Calling cards and social actions welcome.
No boxed cats; it is cruel and heartless.
The 'e' in the name is silent. Be seeing you.
|
|
|
0
link
|
Sara Hysaro
Moderator
Posts: 4514
8/21/2015
|
If the message isn't hiding in a spam folder I would recommend sending an email in to support@failbettergames.com to see if they can sort this out.
--
http://fallenlondon.storynexus.com/Profile/Sara%20Hysaro
Please do not send SMEN, cat boxes, or Affluent Reporter requests. All other social actions are welcome.
Are you a Scarlet Saint? Send a message my way to be added to the list.
|
|
|
0
link
|
Jacke
Posts: 71
8/25/2015
|
Right after Sara's reply, I sent an email to support@failbettergames.com. I received an automated reply, to which I replied with a restatement of the details to ensure they had enough.
I've heard nothing since. I've tried several times to reset my password and I've never received the email for that. I have no spam folder. In fact, I am the Postmaster for the mail server I use. I've searched the logs and find no records of any email to or from failbettergames.com except for the 3 involved with my eamil to support.
This is frustrating to no end.
--
http://fallenlondon.storynexus.com/profile/Jacke
Calling cards and social actions welcome.
No boxed cats; it is cruel and heartless.
The 'e' in the name is silent. Be seeing you.
|
|
|
0
link
|
Sara Hysaro
Moderator
Posts: 4514
8/25/2015
|
Your email problem might be linked to this issue. I'm not sure about the status of your support request, but if it isn't closed I'm sure they'll get to it once they can.
--
http://fallenlondon.storynexus.com/Profile/Sara%20Hysaro
Please do not send SMEN, cat boxes, or Affluent Reporter requests. All other social actions are welcome.
Are you a Scarlet Saint? Send a message my way to be added to the list.
|
|
|
0
link
|
Jacke
Posts: 71
8/25/2015
|
Thanks for pointing that out, Sara!
--
http://fallenlondon.storynexus.com/profile/Jacke
Calling cards and social actions welcome.
No boxed cats; it is cruel and heartless.
The 'e' in the name is silent. Be seeing you.
|
|
|
0
link
|
Hannah Flynn
Administrator
Posts: 491
8/25/2015
|
We're looking into this, but we have a small ticket backlog at the moment. Thanks for bearing with us!
--
Wields the news canon, aboard the hype train.
|
|
|
0
link
|
Jacke
Posts: 71
8/26/2015
|
And I got a reset email and have logged in!
--
http://fallenlondon.storynexus.com/profile/Jacke
Calling cards and social actions welcome.
No boxed cats; it is cruel and heartless.
The 'e' in the name is silent. Be seeing you.
|
|
|
+1
link
|