# Question from new player **URL:** \ **Category:** Fallen London\ **Tags:** Gameplay\ **Created:** [March 30, 2021, 6:46am UTC](https://community.failbettergames.com/t/question-from-new-player/20018 "2021-03-30T06:46:04Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![christophant](https://community.failbettergames.com/user_avatar/community.failbettergames.com/christophant/32/121_2.png) [@christophant](https://community.failbettergames.com/u/christophant)\ **Post date:** [March 30, 2021, 6:46am UTC](https://community.failbettergames.com/t/question-from-new-player/20018/1 "2021-03-30T06:46:04Z")
Hello, and sorry for possible stupid question. I have just found Fallen London and I am not sure if this is right topic for this question. Anyway, I am bit confused about login system. If I am right I need to login via Google, facebook or twitter? No other options? I don’t use facebook or twitter but gmail I have. So, I can login via google put can I change password? I don’t want to use same password with my email. I am concerned for security. I have tried to reset password but looks like it does not work. Nothing happens when I click reset. I would be grateful if someone would explain how these things works. :) ---
**Author:** ![Diptych](https://community.failbettergames.com/user_avatar/community.failbettergames.com/diptych/32/15270_2.png) [@Diptych](https://community.failbettergames.com/u/Diptych)\ **Post date:** [March 30, 2021, 7:01am UTC](https://community.failbettergames.com/t/question-from-new-player/20018/2 "2021-03-30T07:01:38Z")
No, you don’t need to use Facebook, Twitter or Google to create an account. Just click “Sign Up” on the login page, and you’ll be able to create an account with a username, email address and password. ---
**Author:** ![christophant](https://community.failbettergames.com/user_avatar/community.failbettergames.com/christophant/32/121_2.png) [@christophant](https://community.failbettergames.com/u/christophant)\ **Post date:** [March 30, 2021, 8:25am UTC](https://community.failbettergames.com/t/question-from-new-player/20018/3 "2021-03-30T08:25:55Z")
> [@Diptych](#): > > No, you don’t need to use Facebook, Twitter or Google to create an account. Just click "Sign Up" on the login page, and you’ll be able to create an account with a username, email address and password. Thanks for answer! I forgot to say that it was my first method to play this game. But it worked once per game. I made an account and played but after I logged out I could not log again with it. For some reason game didn’t accept my password. I tried to make new account, same thing happens. Second login fails. Also, when I made account I didn’t receive any authentication messages to my mail. Only what works is connecting via google account. ---
**Author:** ![Diptych](https://community.failbettergames.com/user_avatar/community.failbettergames.com/diptych/32/15270_2.png) [@Diptych](https://community.failbettergames.com/u/Diptych)\ **Post date:** [March 30, 2021, 8:30am UTC](https://community.failbettergames.com/t/question-from-new-player/20018/4 "2021-03-30T08:30:33Z")
You’ll want to email [support@failbettergames.com](mailto:support@failbettergames.com), then, with as much detail as possible! ---
**Author:** ![christophant](https://community.failbettergames.com/user_avatar/community.failbettergames.com/christophant/32/121_2.png) [@christophant](https://community.failbettergames.com/u/christophant)\ **Post date:** [March 30, 2021, 8:31am UTC](https://community.failbettergames.com/t/question-from-new-player/20018/5 "2021-03-30T08:31:50Z")
> [@Diptych](#): > > You’ll want to email [support@failbettergames.com](mailto:support@failbettergames.com), then, with as much detail as possible! Thanks! I’ll do that. ---
**Author:** ![masseurse](https://community.failbettergames.com/user_avatar/community.failbettergames.com/masseurse/32/17103_2.png) [@masseurse](https://community.failbettergames.com/u/masseurse)\ **Post date:** [March 30, 2021, 5:15pm UTC](https://community.failbettergames.com/t/question-from-new-player/20018/6 "2021-03-30T17:15:38Z")
Sadly, i had a similar problem, and after their FBG’s first response didn’t fix the issue - they simply stopped answering. edited by Masseurse on 3/30/2021 ---
**Author:** ![christophant](https://community.failbettergames.com/user_avatar/community.failbettergames.com/christophant/32/121_2.png) [@christophant](https://community.failbettergames.com/u/christophant)\ **Post date:** [March 30, 2021, 9:57pm UTC](https://community.failbettergames.com/t/question-from-new-player/20018/7 "2021-03-30T21:57:32Z")
[quote=Fing A. Prince]Sadly, i had a similar problem, and after their FBG’s first response didn’t fix the issue - they simply stopped answering. edited by Masseurse on 3/30/2021[/quote]They answered me and now it is fixed. I am not sure what was problem but I think that making account/changes for it takes little time. I think that I made changes to my account too fast and because of that I had some duplicate characters there. Also if you try to change password and reset does not work, just wait a litle while. I made a new password and got message : "we can’t update your password". Anyhow I just waited couple minutes and my new password worked. And yes, I got only one answer and it didn’t explained much but at least I can play now.