# New Game: Hanging on Load Screen **URL:** \ **Category:** Sunless Sea\ **Created:** [June 10, 2018, 8:39pm UTC](https://community.failbettergames.com/t/new-game-hanging-on-load-screen/18529 "2018-06-10T20:39:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![helixanus](https://community.failbettergames.com/user_avatar/community.failbettergames.com/helixanus/32/118_2.png) [@helixanus](https://community.failbettergames.com/u/helixanus)\ **Post date:** [June 10, 2018, 8:39pm UTC](https://community.failbettergames.com/t/new-game-hanging-on-load-screen/18529/1 "2018-06-10T20:39:08Z")
Hi! After re-installing numerous times via GOG client, I still cannot get into the game. The game always hangs on the loading screen with the icon spinning in the right-hand corner. Has anyone come across this before and solved it? Cheers, Helixanus ---
**Author:** ![babelfishwars](https://community.failbettergames.com/user_avatar/community.failbettergames.com/babelfishwars/32/149_2.png) [@babelfishwars](https://community.failbettergames.com/u/babelfishwars)\ **Post date:** [June 11, 2018, 10:53am UTC](https://community.failbettergames.com/t/new-game-hanging-on-load-screen/18529/2 "2018-06-11T10:53:40Z")
[color=#e53e00]Can you chuck us a ticket? Thanks! [sunlesssea@failbettergames.com](mailto:sunlesssea@failbettergames.com) [/color] [quote=helixanus]Hi! After re-installing numerous times via GOG client, I still cannot get into the game. The game always hangs on the loading screen with the icon spinning in the right-hand corner. Has anyone come across this before and solved it? Cheers, Helixanus[/quote] ---
**Author:** ![vahadar](https://community.failbettergames.com/letter_avatar_proxy/v4/letter/v/8dc957/32.png) [@vahadar](https://community.failbettergames.com/u/vahadar)\ **Post date:** [February 18, 2019, 4:21am UTC](https://community.failbettergames.com/t/new-game-hanging-on-load-screen/18529/3 "2019-02-18T04:21:43Z")
Hello, I have the exact same issue. Recently bought the game + DLC on Steam and i can not play it so far. The game is stuck in the loading screen each time i hit new game. Game version is V2.2.6.3150 with DLC Zubmariner Windows 10 64 bits family 16Gb Corsair Vengeance DDR4 2666mhz Intel Core i7-7700HQ Nvidia GeForce GTX 1050 Ti GDDR5 4Gb 2 SSD (1 external Samsung Evo 970) and 1 HDD (i tried installing the game on both SSD and my HDD but nothing helped). Ticket sent : Ticket #49622: Sunless Sea - stuck in loading screen after new game launch - V2.2.6.3150 with DLC Zubmariner edited by vahadar on 2/18/2019 ---
**Author:** ![vahadar](https://community.failbettergames.com/letter_avatar_proxy/v4/letter/v/8dc957/32.png) [@vahadar](https://community.failbettergames.com/u/vahadar)\ **Post date:** [February 18, 2019, 3:53pm UTC](https://community.failbettergames.com/t/new-game-hanging-on-load-screen/18529/4 "2019-02-18T15:53:00Z")
In the end i managed to fix it doing two things : - removing steam\_appid.txt in the main game directory -\> to prevent crash after game launch and company logo animation (before game menu) - deleting the entire folder in (USER)\AppData\LocalLow\Failbetter Games -\> to prevent being stuck in infinite loop after clicking new game in main game menu after launch from steam Please disregard ticket then. edited by vahadar on 2/18/2019