Back-Compatibility User Profile Problem [BUG]?

Fallen London
#1

So I picked up Sunless Sea and created an account in order to receive all the story updates through the in-game UI.

After playing it for a few days, I decided to try Fallen London. My email gets me past the initial &quotPlay for Free&quot screen, but then upon character creation using the SAME email and hitting &quotPlay Fallen London&quot generates a &quotThat email address has already been taken&quot error message. Presumably because I have used it to create an account for Sunless Sea, even though that game’s the reason I wanted to try Fallen London.

So um, yeah. You all folks need to seriously work on your exceptions. I get that you must have some inter-connectivity between the two games (hence the accounts being shared), but there was an obvious presumption in that you figured out a system for Fallen London players going to Sunless Sea, but not at all in the opposite direction. I’m getting screwed over here because someone forgot to think of a reverse case scenario I think.

Right now I’m locked out from playing your simpler but more developed (and I think potentially more intriguing) free-to-play game because I’ve enjoyed your more complex but less developed game that I paid money for. I have received no automated emails from Failbetter except for an email address confirmation back when I started playing Sunless Sea a few days ago. This is all backwards and you folks need to fix this before you **** off any more potential new players who you earn with cross-game awareness.
edited by MisterGone on 2/16/2015

#2

I’m sure if you send an email to support@failbettergames.com they’ll help you out and make sure future players can go from Sunless Sea to Fallen London without hassle.

#3

Am doing this now. I guess I was hoping that there was another way to resolve this issue that the user base was aware of before having to contact support.

Thanks though!

#4

Have you tried logging in with your sunless sea email address?

I can’t remember for sure what I did to create that character but at least one of my characters is from an account I created with sunless sea, so I’m pretty sure it should be possible. Unless there’s a bug.