Owen Wulf
Posts: 715
3/11/2014
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As in the title suggests, I have been trying to buy Nex with my debit card through the Fallen London Nex Page but with no success. Is this option not currently available or can this only be done with credit cards? Just wanted to ask before I tried.
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edited by Owen Wulf on 3/11/2014
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Zeel
Posts: 257
3/11/2014
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It works fine with debit cards, maybe you just don't have enough in your account?
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http://www.fallenlondon.com/Profile/Zeel - Zeel, also known as the Hollow Hellion. A soulless, heartless, empty individual who will only deal with those who are advantageous to him.
http://www.fallenlondon.com/Profile/Jass The Sly Socialite, or the Devious Rogue, depending where you see her. Jass lives a double life, alternating between the God-fearing, popular socialite and one of the many crime-lords of London.
IF YOU WANT A PARABOLAN KITTEN please send me a social engagement or menace reduction to either account, preferably not Coffee at Caligula's.
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Owen Wulf
Posts: 715
3/11/2014
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I definitely have more than $5....
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Zeel
Posts: 257
3/11/2014
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Maybe message Failbetter and ask directly?
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http://www.fallenlondon.com/Profile/Zeel - Zeel, also known as the Hollow Hellion. A soulless, heartless, empty individual who will only deal with those who are advantageous to him.
http://www.fallenlondon.com/Profile/Jass The Sly Socialite, or the Devious Rogue, depending where you see her. Jass lives a double life, alternating between the God-fearing, popular socialite and one of the many crime-lords of London.
IF YOU WANT A PARABOLAN KITTEN please send me a social engagement or menace reduction to either account, preferably not Coffee at Caligula's.
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Owen Wulf
Posts: 715
3/11/2014
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I'll keep trying then. Thank you.
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xKiv
Posts: 846
3/11/2014
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Are you entering your card number and expiration date correctly? It is kind of picky.
I don't remember which combination is the correct one, but try these:
Card number: with spaces included/excluded (1234 5678 ... vs. 12345678)
Expiration date: with/without leading zeroes (if your month or day of month is single digit). If both day and month are single digit, try all four combinations: 1/1, 01/1, 1/01, 01/01.
One of those combinations works. Others don't. I think.
Also be sure that, if you have any javascript blocker (like NoScript), you have javascript allowed for braintreegateway.com. Otherwise the thing will pretend that a completely unrelated error occurred.
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https://www.fallenlondon.storynexus.com/Profile/xKiv - a witchful, percussive, dangermous and shadowry scholar of coexplodence, hopsidirean, and walker of fallen kitties.
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Flyte
Administrator
Posts: 671
3/11/2014
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Owen -- if you haven't already, could you send an email to purchases@failbettergames.com with the text of any error message and how far through the process you get before experiencing the problem? We should be able to take a look this afternoon.
It's also possible to buy Nex via SuperRewards, using a link on the Nex page. That might allow you to get round the problem.
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