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Unable to subscribe
Kenshiago
Posts: 18
11/28/2015
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I tried using paypal to subscribe, and it asked me to input my credit card into. it was odd, but I went ahead and did it. it then said my credit card was invalid, and I am unable to get out of the paypal option to choose anything else. If failbetter doesn't want my money that's fine I guess, I just sort of wanted to do the story this month. Also I went to report a bug and it wouldn't do anything when i clicked the "report bug" button.
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babelfishwars
Administrator
Posts: 1152
11/28/2015
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Kenshiago wrote:
I tried using paypal to subscribe, and it asked me to input my credit card into. it was odd, but I went ahead and did it. it then said my credit card was invalid, and I am unable to get out of the paypal option to choose anything else. If failbetter doesn't want my money that's fine I guess, I just sort of wanted to do the story this month. Also I went to report a bug and it wouldn't do anything when i clicked the "report bug" button.
Please send support requests (re the bug or the subscription problem) to: support@failbettergames.com. We don't always spot things here, and can't address them here either.
--
Mars, God of Fish; Leaning Tower of Fish
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+1
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Kenshiago
Posts: 18
11/30/2015
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babelfishwars wrote:
Kenshiago wrote:
I tried using paypal to subscribe, and it asked me to input my credit card into. it was odd, but I went ahead and did it. it then said my credit card was invalid, and I am unable to get out of the paypal option to choose anything else. If failbetter doesn't want my money that's fine I guess, I just sort of wanted to do the story this month. Also I went to report a bug and it wouldn't do anything when i clicked the "report bug" button.
Please send support requests (re the bug or the subscription problem) to: support@failbettergames.com. We don't always spot things here, and can't address them here either.
So there's no solution?
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Sara Hysaro
Moderator
Posts: 4514
11/30/2015
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They'll be able to work out a solution for you if you send an email in to support@failbettergames.com to let them know about the issue.
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http://fallenlondon.storynexus.com/Profile/Sara%20Hysaro
Please do not send SMEN, cat boxes, or Affluent Reporter requests. All other social actions are welcome.
Are you a Scarlet Saint? Send a message my way to be added to the list.
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Lord Hoot
Posts: 47
11/30/2015
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Was your card already registered with the site for Fate buying or similar? I had this problem before I realised I needed to enter new card details as my bank had sent me a new one recently.
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Hannah Flynn
Administrator
Posts: 491
11/30/2015
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We can help, but it isn't prudent to discuss credit card issues in a public forum. Please send us an email and we'll look into it for you.
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Wields the news canon, aboard the hype train.
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+1
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