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A game of survival, trade and exploration in the universe of Fallen London

Ignored by support for a month. Messages in this topic - RSS

Pedrovi
Pedrovi
Posts: 6

29 days ago
I sent out a support request for my game crashing to black after the intro screen with the quote.

I included my output log, specs, etc. I've verified game files and done a complete reinstall.

Does anyone have any suggestions on how to fix this? Or perhaps information about how to actually get support's attention?

At this point I'm almost ready to request a refund.

I just want to play!
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suinicide
suinicide
Posts: 2165

29 days ago
Maybe support@failbettergames,.com instead? All of the support complaints I've seen have been about the sunlesssea email. Besides that, a few days ago a thread popped up about beta testing sunless sea for the newer versions of unity. Could be misremembering that one though.

--
http://fallenlondon.storynexus.com/profile/sunnytime
A gentleman seeking the liberation of knowledge, with a penchant for violence.
RIP suinicide, stuck in a well. Still has it under control.
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Pedrovi
Pedrovi
Posts: 6

29 days ago
I already emailed that address as well... Thanks for the reply.
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Absintheuse
Absintheuse
Administrator
Posts: 219

28 days ago
Hi Pedrovi, what's the support ticket number on your original email? I will check on where it's at for you
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Pedrovi
Pedrovi
Posts: 6

28 days ago
Thanks! Looks like someone has already dug me up.

Thanks for looking into this.
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Absintheuse
Absintheuse
Administrator
Posts: 219

28 days ago
Pedrovi wrote:
Thanks! Looks like someone has already dug me up.

Thanks for looking into this.



Anytime! We handle all the support tickets ourselves, so occasionally during busy development times it can get a bit hectic. Always feel free to ping us on any of our social channels or send in another ticket to support@failbettergames.com if you don't hear back from us within a week.
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