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A game of survival, trade and exploration in the universe of Fallen London

Crashing on start up. Messages in this topic - RSS

Lord Alexander Alderman
Lord Alexander Alderman
Posts: 21

10/12/2017
The game has suddenly begun crashing to desktop, usually I hear the rumbling start to the main theme after the Conrad epigraph and then it stops suddenly, still with a black screen, then goes straight back to desktop, I've played the game just fine after I installed Zubmariner and it worked fine, so it can't be anything wrong with dlc installation. I've restarted and reinstalled and verified the files, nothing worked.
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Optimatum
Optimatum
Posts: 2842

10/12/2017
Sounds like a matter for sunlesssea@failbettergames.com

--
Optimatum, a ruthless and merciful gentleman. No plant battles or Affluent Photographer requests; all other social actions welcome.

Responding to Christmas Cards with Cider for the holidays! Fogscape with Tentacles and Beguiling Predatory Vegetable preferred.

Want a sip of Hesperidean Cider? Send me a request in-game. Here's an_ocelot's guide how.

PM me for information enigmatic or Fated. Though the forum please, not FL itself.
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Lord Alexander Alderman
Lord Alexander Alderman
Posts: 21

10/19/2017
Optimatum wrote:
Sounds like a matter for sunlesssea@failbettergames.com

I sent a message to the Tech support before I made this thread, they didn't respond after about a week, I sent another one a few days ago, unsure if this one will be ignored or not. Is their team spending all they're time focusing on issues with Skies?
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Optimatum
Optimatum
Posts: 2842

10/20/2017
Yeah, there's a lot going on with SSkies development, two new pieces of FL content, Hallowmas in a week, and a new Exceptional Story as well. They've got their hands full so tech support for SSea is going to be slow, I'm afraid.

--
Optimatum, a ruthless and merciful gentleman. No plant battles or Affluent Photographer requests; all other social actions welcome.

Responding to Christmas Cards with Cider for the holidays! Fogscape with Tentacles and Beguiling Predatory Vegetable preferred.

Want a sip of Hesperidean Cider? Send me a request in-game. Here's an_ocelot's guide how.

PM me for information enigmatic or Fated. Though the forum please, not FL itself.
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Pedrovi
Pedrovi
Posts: 6

10/25/2017
I have the same issue and it's maddening.

I've sent out a bug report a month ago and haven't heard a peep. If this goes on much longer I'm going to try to get a refund.
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Sir Frederick
Sir Frederick
Administrator
Posts: 3072

10/25/2017
Your bug report, or Failbetter's reply, may have been lost in the mail, so to speak. Did you receive an acknowledgement when you submitted it? Have you checked your spam folders, or tried resubmitting - perhaps from another address?

--
Sir Frederick, the Libertarian Esotericist. Lord Hubris, the Bloody Baron.
Juniper Brown, the Ill-Fated Orphan. Esther Ellis-Hall, the Fashionable Fabian.
FrillyShirt, featuring Doctor Taupe-Wainscot, the Most Boring Man in Fallen London.
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Pedrovi
Pedrovi
Posts: 6

10/26/2017
Nothing caught in spam, I do have an acknowledgement, and a ticket number that was automatically assigned when I sent the email.

Even some contact from them to remain patient would be appreciated. This is how you lose business.
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Pedrovi
Pedrovi
Posts: 6

10/26/2017
As an update, me raising hell here appears to have gotten their attention
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Lord Alexander Alderman
Lord Alexander Alderman
Posts: 21

10/28/2017
I have actually just received some tech support and I got my issue fixed quickly.
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